About IssueTrak
Helpdeskblogging.com is currently sponsored by IssueTrak, Inc. IssueTrak is the developer of IssueTrak, a web based issue tracking application used by IT Help desk and customer support organizations to track, assign, and report on customer requests and incidents. Customers can submit issues and support requests online and IssueTrak will automatically route issues according to specifications set by the organization’s administrator. Customers can log in or receive updates automatically on the status of their requests. Other capabilities of IssueTrak include active directory integration, asset management, billing, incoming email support, knowledge base, project management, remote control, custom reports, service level agreements, time tracking, Web based surveys and many other customizable system options.
IssueTrak is also used by non-help desk or service desk organization to track a variety of business issues.Â