IssueTrak
Posted by Abalryjab on Apr 30, 2008
We are pleased to announce that IssueTrak 8.0 is here and it is loaded with all kinds of new features. Along with an updated user interface, here are some of the new capabilities you will find in IssueTrak 8.0.
- Issue Classes – classify your issues into categories such as incident or change request and view dashboard counts and reports for each issue class
- Filtered Issue Types, Subtypes and Quick Picks – limit to specific organizations and/or groups
- Organization Administration Role – categorize your users into distinct organizations and then assign an administrator to create and edit users and groups within their organization
- Screen Pops – locate current caller and any corresponding issue information when call information is routed to a special URL
- Automatic Installation – install and upgrade quickly and easily
- Knowledge Base – allow anonymous access to your Knowledge Base by allowing any user to search and view public articles without logging in
- Tasks – cancel remaining tasks after a defined response and send email notifications to groups and/or individuals
- Asset Management – archive audit records, automatically match and assign assets to IssueTrak users
- Password Reset – allow users to define their own challenge questions for use with IssueTrak or Active Directory password reset
- Out of Office – issue automatic assignments based on time and day to accommodate separate shifts within your organization’s hours of operation
Upgrade to IssueTrak 8.0 Watch for an email containing your download instructions or check our support site (support.issuetrak.com) for a link to download the upgrade.
Posted in IssueTrak News || 2 Comments »