Recurring
Posted by Douglas Christian on Feb 5, 2008
One of my favorite features in IssueTrak is Recurring Issues, which can be used to earmark matters that occur daily, weekly, monthly, quarterly, biannually, annually or just once at a future date.
These issues function much like normal issues. Email notifications can be sent, end dates can be set; a recurring issue can be part of a project and can also carry tasks using the task manager.
Anything that needs to get done on a regular basis is a great candidate for a recurring issue. An example of a recurring issue might be routine maintenance on servers or equipment. These maintenance items can be set up once in IssueTrak as recurring issues and the necessary steps can then be documented by adding tasks. If you combine recurring issues with tasks, you have all of the ingredients necessary for a successful maintenance plan. The recurring issue can include the steps necessary for successful completion of tasks, which can be automatically assigned based on your preferences. When the maintenance is complete, the closed issue can serve as a maintenance record. –>