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Posted by Douglas Christian on Nov 28, 2007
How many copies of Adobe Acrobat have you installed in your organization? How many licenses have you purchased? If you can’t answer these questions, you are not alone. The record keeping that is necessary to keep track of purchased and installed software can be overwhelming.
A recent Business Software Alliance (BSA) and IDC Global Software Piracy Study revealed that 35% of the software installed on personal computers in 2006 was pirated. The BSA, a membership organization consisting of some of the largest software companies in the world, is working to reduce that number. Billing itself as the foremost organization dedicated to promoting a safe and legal digital world, the group is using its resources to influence public policy, educate and promote anti-piracy enforcement.
There has been much criticism surrounding anti-piracy enforcement activities and its effect on small businesses. The BSA goes as far as encouraging disgruntled employees to turn in their employers for the use of pirated software. Rewards up to $1,000,000 are offered for these tips, many of which are aggressively pursued with the assistance of law enforcement. Thousands of organizations have been brought into compliance through these efforts alone. If an organization is found to have violated piracy laws, significant fines can be levied and these organizations are typically forced into some type of settlement with the BSA. Money collected through settlements is used to help fund additional anti-piracy actions.
It is important to keep track of your software purchases and to periodically audit your environment to minimize the use of unlicensed software. IssueTrak has two capabilities that can help keep you out of hot water with the BSA. You can audit installed software using TrakPC and record software license purchases. Use of these features will allow you to generate reports that illustrate which licenses are unused, as well as, any potential problem areas. –>
IssueTrak
Posted by admin on Nov 26, 2007
Help Desk Software and Customer Service Support Software - IssueTrak offers customizable, web based help desk software and customer support software solutions for IT help desk, help desk ticket tracking, customer relationship and service management.
When Your Employees And Customers Are Waiting for Answers
It Costs Them Time and You Money.
IssueTrak is your solution. IssueTrak is designed to help your organization more effectively
track, resolve, and report on the issues that affect your business, resulting in improved efficiencies,
reduced costs, and a higher quality of service.
The IssueTrak Difference
• Licensed by the number of Advanced Users
• Power and End Users are free
• Task Manager to facilitate workflow and
process improvement
• Pre-built and custom reporting
• Management dashboards that provide key
metrics at a glance
• Recurring Issues function so repetitive tasks
are not overlooked