Chemung
Posted by tubbco on Oct 3, 2008
Chemung County’s IT Department has been using IssueTrak for about a year now, and we love it! Our technicians use it to track all IT related issues that arise. Unfortunately, our IT department had several “issues” of its own that needed to be resolved.
A little background to start us off. I have been a Computer Programmer/Systems Analyst for Chemung County for 25 years. I have been using a rapid application development tool called Clarion (www.softvelocity.com) since 1991. I have used this tool to create many Windows based applications to fill departments’ needs.
Problem 1 was that we needed a way to track our mileage (for reimbursement) when we went on service calls to other county departments. We were just keeping track of it manually using an Excel Spreadsheet.
Problem 2 was that we never knew which technicians were in the office, who was on a service call, who was off that day, or who was gone for the day. “Do you know where Steve is”? “Is Dan working today”? “When’s Dave coming back from vacation”?
So what? What does this have to do with IssueTrak? Well, let’s look at it one problem at a time.
PROBLEM 1: One day I happened to have one of those rare brainstorms when it suddenly came to me. Why not use IssueTrak to keep track of the mileage associated with each issue? Why not? What I did was set up a User Defined table with a list of all the destinations with the mileage for the trip.
